Craig Williams, MBA, was placed as the chief operating officer of Elliot Health System, the largest provider of comprehensive healthcare services in southern New Hampshire. Craig brings to the position a diverse background in consulting, managed care, process improvement, and financial controls, with a strong track record of success in physician relations, employee and patient engagement, ambulatory operations, and business development.
Before joining Elliot, Craig served in a dual role as the chief operating officer of both the 415-bed Tufts Medical Center and the 550-member Tufts Medical Center Physicians Organization in Boston. In this capacity, he had day-to-day responsibility for the effective and efficient operation of the two organizations, and provided direct oversight to four key service lines. He was instrumental in streamlining Tufts's operations in preparation for a partnership with a community health system, and successfully established a culture of accountability, designed and implemented programs that significantly improved safety and overall quality of the patient experience, and led significant financial margin improvement efforts and performance improvement initiatives.
Previously, Craig served as the senior vice president of medicine and ambulatory operations at Tufts Medical Center; as the senior manager of healthcare consulting at Feeley & Driscoll, PC; and in a variety of positions in administration and finance with Brigham & Women's Hospital. He began his career in the managed care arena as an analyst with Blue Cross Blue Shield in Boston.
Craig earned his bachelor's degree in business administration at Framingham State University, and his MBA (with a concentration in health care) at Suffolk University. He is currently in the process of completing a second graduate degree – a Master of Public Health – at Boston University. Craig is a board member and fellow of University of Massachusetts's Emerging Leaders Program, and has published various professional articles. He and his wife are the parents of three children.