Norwegian American Hospital
Chief Medical Officer
Position: Executive Director of Patient Experience
Location: Saint Louis, Missouri
Barnes-Jewish Hospital was formed in 1996 with the merger of Barnes Hospital and The Jewish Hospital of St. Louis. Today, Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri, and is a member of BJC HealthCare, one of the nation's largest healthcare organizations. An affiliated teaching hospital of Washington University School of Medicine, Barnes-Jewish has an 1,800-member medical staff, many of whom are recognized on the "Best Doctors in America" roster. In addition, Barnes-Jewish was the first adult hospital in Missouri to be certified as a Magnet hospital by the American Nurses Credentialing Center for its nursing excellence. Its exceptional quality and unmatched experience has earned the hospital a place on the U.S. News & World Report honor roll of "America's Best Hospitals" for 25 consecutive years, with 12 nationally ranked medical specialties recognized in 2017. Patients have access to leading-edge treatments as a result of research from one of the top-ranked medical schools in the nation; Washington University School of Medicine and Barnes-Jewish Hospital are among the leading recipients of National Institutes of Health grant money for medical research funding. Barnes-Jewish Hospital has a total licensed bed complement of approximately 1,365, and is served by over 9,500 employees, over 3,300 registered nurses, and over 800 residents and fellows.
Reporting to the chief nurse executive and vice president for patient care services, the executive director of patient experience is responsible for the overall creation, implementation, and maintenance of initiatives to improve the patient experience and community relationships. This individual directs the operations of the Office of Patient Experience, which provides project leadership, program management, and consulting services to the leaders of Barnes-Jewish Hospital. The ED manages spiritual care, the gift shop, and volunteer services, as well as Barnes Lodge, a 20-room guest lodge for patients and families. He or she also supervises Hospitality Services, which includes Concierge Services and the Office of Patient and Family Affairs. In addition, the ED has an expanded role under the umbrella of BJC HealthCare's Center for Clinical Excellence for system-wide patient experience, and consults on patient experience plans with the faculty practice plan and the Department of Medicine of Washington University School of Medicine.