New Hanover Regional Medical Center
Chief Clinical Officer
Position: Vice President of Operations
Location: Chicago, Illinois
Founded in Wisconsin in 2006, Smart Choice MRI is the retail imaging leader, driven by a team of medical technology entrepreneurs and business leaders with decades of experience in their fields. The company has expanded significantly with funding from outside investors; there are currently nine locations in Illinois, three in Minnesota, and five in Wisconsin, with plans to build seven or more additional clinics in the next 12 months. The goal of Smart Choice MRI is to put patients first by offering high-quality MRI scans and expert results at an accessible price, with an unwavering focus on the consumer; as a result, the organization has a Net Promoter Score of 87-91%, and 99.6% of patients would recommend Smart Choice MRI (depending on location), which far exceeds the rate of recommendation for traditional healthcare sites. The company utilizes the most advanced GE MRI technology – 1.5 Tesla GE scanners – with a Wide Bore MRI option, and all exams are interpreted by board-certified, subspecialized radiologists at the Cleveland Clinic, one of the top five hospitals in the country.
Reporting to the senior vice president of patient experience, the vice president of operations will be responsible for overseeing the functional operations of Smart Choice MRI; this will encompass personnel, technology, systems, and equipment. He or she will directly supervise a director of call center operations, two regional managers, and the head of clinical operations, and will serve as an ambassador for the company's mission, vision, and values. The responsibilities of the vice president of operations will include serving as a liaison between corporate leadership and subsidiary clinics throughout the organization; facilitating the evaluation of existing services for opportunities to improve, grow, and better meet the needs of the company and its clients; and serving as a resource to the management team – and throughout the corporate structure – to help reduce costs, enhance revenue, achieve effective utilization and quality goals, and analyze and use information to develop and support management decisions.