Jacqueline Burgess-Bishop was placed as the chief executive officer of the National Kidney Foundation of Illinois, chartered as one of the founding affiliates of the National Kidney Foundation in 1964. With a mission to improve the health and well-being of people at risk for or affected by kidney disease through prevention, education, and empowerment, the NKFI is a non-profit organization that serves individuals living with kidney disease and their families, as well as healthcare professionals, and is engaged in advocacy to advance initiatives that directly affect the care and treatment of kidney disease. Additionally, the NKF, through its affiliates and divisions, is the leader in funding medical research in the area of kidney disease. In her role, Jackie will provide direction and leadership for the achievement of the organization's philosophy, mission, strategy, and annual goals and objectives, and will implement the strategic goals and objectives of the organization. She will be responsible for corporate management, personnel management, program planning, financial management, and community relations.
Jackie comes to the NKFI from Cook County Health & Hospitals System, where she served as the regional director of ambulatory services. Comprised of two hospitals in Chicago and a robust network of more than a dozen community health centers, as well as the Ruth M. Rothstein CORE Center, the Cook County Department of Public Health, Cermak Health Services (correctional health care), and CountyCare (a Medicaid managed care health plan), CCHHS cares for more than 300,000 patients each year and is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative and collaborative health plan, and enhancing the patient experience. There, Jackie planned, organized, directed, and coordinated the operations of four ambulatory sites, with a focus on integrating health care across the continuum and increasing efficiencies within the ambulatory network. She also worked closely with the medical director to increase patient volumes and expand ophthalmology and behavioral health services across the health system. Jackie's efforts resulted in the achievement of JCAHO accreditation and PCMH certification for the ambulatory network, as well as a 20% increase in volume within 15 months.
Previously, Jackie served as a regional vice president with the American Cancer Society in Chicago and western Cook County; as the vice president of program services for Habilitative Systems, a community-based behavioral health and social service agency in Chicago; as the director of Mercy Hospital and Medical Center's occupational health network; and as a senior partner in the healthcare practice of Brewer-Smith & Bishop. She began her career at Rush University Medical Center, where she rose from administrative manager to vice president, responsible for all home health care products and services for a for-profit subsidiary of Rush-Presbyterian-St. Luke's Medical Center.
Jackie is a Fellow of the American College of Health Care Executives and of Leadership Greater Chicago, and is on the boards of a number of community organizations, including advocating for the disabled, as well as providing national and local leadership to the National Association of Health Services Executives. She holds a bachelor's degree in biological sciences and an MBA in healthcare management and accounting from Northwestern University. Jackie and her husband are the parents of two grown children.