Joan Lukens Ormsby was placed as the chief operating officer of Mercy Hospital and Medical Center in Chicago, a comprehensive network that includes a 416-bed Level II trauma center, as well as Mercy Family Health Center, eight ambulatory care facilities, MercyWORKS occupational health program, two school-based health centers, Mercy Medical Group, Mercy Quality Health Partners ACO, and the Mercy Foundation, Inc. The organization's commitment to quality is demonstrated through its numerous accreditations, distinctions, designations, and awards, which have included placement on Becker's Hospital Review's "100 Greatest Hospitals" list. Mercy is a member of Trinity Health, one of the largest multi-institutional Catholic healthcare delivery systems in the nation. In her role, Joan is accountable for the effective leadership and management of the delivery of healthcare services at Mercy to achieve financial, quality, safety, patient experience, and other strategic initiatives. She provides administrative oversight for planning, directing, coordinating, and controlling the overall operations and professional/support services of the organization, and plays an active role in developing the strategy and direction of the organization, as well as implementing programs and processes, all in support of Mercy's mission and values.
Prior to joining Mercy, Joan served as an executive director at MacNeal Hospital in Berwyn, Illinois, where she worked closely with the CEO to stabilize operations and ready the organization for the sale of its occupational medicine program. Joan helped to both improve the organization's overall operations and to implement strategic initiatives from the corporate office of Tenet, of which MacNeal is a part.
Previously, Joan served as the chief business development officer for the Chicago market of Tenet Healthcare; as the chief operating officer and interim chief executive officer of West Suburban Medical Center and Westlake Hospital in Chicago's west suburbs; as the vice president for operations and cardiac services at St. Francis Hospital and Health Center in Blue Island; and as an associate vice president at Mercy Center for Health Care Services in Aurora. She began her career in planning, first with Westlake Community Hospital and then with Metropolitan Chicago Healthcare Council.
Joan is originally from the South Side of Chicago. She holds a bachelor's degree in health care systems administration from the University of Illinois and an MBA from Loyola University. Joan and her husband are empty nesters who enjoy spending time with their children and grandchildren, being involved in their church, and serving on local community boards.
QLK's Roger Quick led the search to recruit Joan to Mercy, where her duties began on December 4, 2017.