SPARTANBURG, South Carolina – (Marketwired - June 27, 2017) – J M Smith Corporation has named Saul Factor, RPh the new President of QS/1, effective July 1, 2017. Factor, who brings a wealth of experience and leadership in all areas of pharmacy, was selected through an international search after current president Tammy Devine announced her decision to retire earlier this year, capping off a 35-year tenure with the company.
After earning his degree in pharmacy, Factor spent the first ten years of his career as a retail and long-term care pharmacist before moving into sales and brand management with PCS and Eli Lilly. He then transitioned to RxAmerica, where he was charged with developing a strategy and vision to improve the customer experience, creating a culture that placed the customer at the center of the organization's focus. During his tenure as COO, the company's revenues doubled to $1 billion.
Following his success at RxAmerica, Factor was recruited to McKesson Corporation as the senior vice president of global generics. One of his first projects was leading a technology transformation to bring systems together. Factor then worked to create a customer segmentation program that both enhanced customer satisfaction and loyalty, and strengthened his internal team and their results. Factor was subsequently named president of global sourcing and procurement, a role in which he had executive oversight of all global sourcing and procurement for the pharmaceutical distributor and healthcare information technology company.
"Our industry is rapidly transforming, and it is important to provide customers with what they need now, while also working to address their future needs," said Factor. "I have known QS/1 for a long time, and I am excited to join a team that is poised to grow from being a premier vendor in the industry to becoming the premier pharmacy partner ready to meet the demands of the future."
Factor's experience in every facet of the pharmacy industry – from patient care to pharmacy benefit management, pharmaceutical manufacturing and distribution, and global generic sourcing – has honed his focus on the customer. "I believe that customers are at the center of everything we do, and that listening to them and then tailoring a solution for their success ultimately leads to our success. At the same time, I believe that employees are also customers, and that we should all expect transparency and a drive to succeed from each other."
Factor, a native of New York, earned a BS in pharmacy from Northeastern University in Boston and an MBA from University of New Haven.
Managing Partner Life Sciences, Patti Hall and Mike Quick of QLK led the search for the QS/1 President.